FAQs

Frequently Asked Questions

Have a question? We're here to help! If you don't find the answer you're looking for, please contact us at info@hawaiifudge.com

When will my order ship?

We work hard to process orders as quickly as possible. Most orders placed Monday through Friday before 2:00 PM HST ship the same business day. Orders placed after 2:00 PM, on weekends, or on holidays will ship the next business day.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Will I receive a tracking number?

Yes! As soon as your order ships, we'll send you an email with your USPS tracking number so you can track your package.

What should I do if there's a problem with my order?

If you experience any issues with your order, please email us at info@hawaiifudge.com and include your order number along with a brief description of the issue. We'll do our best to resolve it as quickly as possible.

Do you ship internationally?

At this time, we only ship within the United States. We hope to offer international shipping in the future.

Where do your products ship from?

All online orders are carefully packed and shipped from our home on the beautiful island of Maui, Hawaiʻi.

Do you offer wholesale?

Yes! We partner with retailers, hotels, gift shops, and other businesses. If you're interested in carrying Hawaiian Sweets Company products, please visit our Wholesale page or contact us for more information.

Are all of your products made in Hawaiʻi?

We proudly offer a selection of Made in Hawaiʻi products alongside other carefully selected island-inspired treats. Individual product pages will indicate when a product is made in Hawaiʻi.