Please review our FAQs for any questions you might have. If you don't see an answer to your question, please feel free to reach out to us at info@hawaiifudge.com.
What do I do if there is a problem with my order?
Send us an email to: info@hawaiifudge.com.
Please include your order number and date of order.
How long does shipping usually take?
We do our best to ship out your order as soon as we receive it. Typically, your order is sent out the day we receive it Monday-Friday. If your order is received after 4PM on a business day, over the weekend or a holiday, it is shipped the next available business day.
How do I enter a personal message for my order?
To enter a personal message to your order, go to your cart and at the bottom of an item in your cart is a box to add a personalized message.
NOTE: Your personal message is handwritten onto one of our cards and placed in the box with your order.
Does Hawaii Fudge ship internationally?
Currently The Hawaii Fudge Company is available in the US. We are looking into the possibility of shipping Worldwide. The service is not offered at this time.
Do I receive a Tracking Number for my order(s)?
When your order is shipped you receive an email with your USPS tracking number. You may go to the USPS website to track your order for updates.
What is the best way to contact Hawaii Fudge?
You may use our Chat Box or send email to: info@hawaiifudge.com
Why do I need to provide an email address with my order?
It is important for you to provide an email address with your order to help us contact you with any issues pertaining to your order, if any and for USPS tracking purposes.
From where does the product ship?
Our packages are shipped from the beautiful Island of Maui.
Decadent Island Flavors...From Our Shore To Your Door
What do I do if the shipping address I provided, is incorrect?
You are responsible to provide the correct shipping address with your order. Please provide the correct address as soon as you are aware there is a mistake. You are responsible to provide the correct information The Hawaii Fudge Company is not responsible to replace an order with incorrect information.
However, if the package was delivered to the incorrect address provided, you may have a new package sent to the correct address at a 30% discount.
